❓ Frequently Asked Questions
All your answers about pkoj in one place
Deposits, withdrawals, cricket betting, slot games, and account security — find detailed answers to the most commonly asked questions from Bangladeshi players about pkoj, all in one place.
Whether you are new to pkoj or a returning player, questions are perfectly normal. Having trouble making a deposit? Not sure how long a withdrawal takes? Wondering how to keep your account safe? This page gives direct, fact-based answers to 25 questions across five categories. If you cannot find an answer, contact our 24/7 live chat support or email us — we are always ready to help.
Frequently Asked Questions
Find your question from the categories below and read the detailed answer.
How to Deposit Money
pkoj does not charge any deposit fee. However, mobile wallet providers like bKash, Nagad, or Rocket may apply a small service charge based on their own policies. You can check those charges in the respective wallet app or website. The minimum deposit amount is ৳300 for any method.
First, get the confirmation message and transaction ID from your wallet app. Deposits usually go through within a few minutes, but network issues can cause a short delay. If more than 15 minutes have passed, contact our 24/7 live chat with that information. Our support team will verify and resolve it quickly.
Select bKash from the pkoj cashier page. Send money or make a payment to the designated merchant number, then enter the reference number in the cashier form. Make sure the bKash number you are sending from is your own — using a third-party number may result in the transaction being cancelled. Minimum deposit is ৳300.
pkoj currently supports three mobile wallets: bKash, Nagad, and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum deposit amount is the same across all three methods — ৳300. These widely used wallets in Bangladesh allow fast and secure deposits at any time.
Yes, most Nagad deposits are credited to your pkoj account immediately after the transaction is completed. There may be a short delay during peak hours or Nagad's own server maintenance. If any issue arises, contact our live chat with the transaction reference number.
Cricket Betting
Decimal odds are the simplest format. Multiply the amount you bet by the odds to get your total return (including your original stake). For example: with odds of 2.50, a ৳100 bet returns a total of ৳250, meaning a profit of ৳150. Higher odds mean the event is less likely — but the reward is greater if you win.
Yes. The pkoj cricket section has markets for the Bangladesh Premier League (BPL), T20 World Cup, IPL, and other international cricket events all in one place. High-profile matches like Bangladesh vs India typically have more markets and competitive odds.
The most popular markets are match winner, toss winner, top run-scorer, and over/under runs. Beyond those, you can also find special markets like when each wicket falls, runs in the powerplay, and series winner. The number and type of markets may vary by match.
Settlement rules for rain-affected or abandoned matches depend on the conditions of that specific market. Generally, if the minimum scheduled overs are not completed, the full stake is refunded. Many markets are settled when a result is determined using the Duckworth-Lewis-Stern method. Detailed rules can be found on the Terms and Conditions page.
Yes, pkoj offers in-play or live betting during cricket matches. Odds update as the match situation changes, so review the odds carefully on your chosen market before confirming.
Account Security
Always check that the browser address bar shows pkoj.lat with https:// (padlock icon) before it. Fake sites often have slight spelling changes (such as pkój or pkOj). Never log in directly from a link in an email or social media — type the URL directly in your browser. If in doubt, contact support.
Change your password immediately and notify us via our 24/7 live chat or at [email protected]. You can request a temporary account lock until the situation is secure. If you use the same password on any other sites, change those as well. Also change your bKash or Nagad app password without delay.
No, never. No pkoj staff member or support agent will ever ask for your OTP, bKash PIN, Nagad PIN, or Rocket PIN. If anyone asks for this information, it is a fraud attempt. Do not share this information with anyone — even if they claim to be a pkoj employee.
Use a password of at least 12 characters that mixes uppercase letters, lowercase letters, numbers, and special characters (!@#$). Take a familiar phrase and build a password from the first letter of each word combined with numbers and symbols. Most importantly — do not reuse your pkoj password on any other site.
Logging in on a shared or public device is risky. If you absolutely must, always log out when done, clear the browser history, and do not enable the "remember password" option. Play from your own personal device whenever possible.
Slots & Jackpots
Free spins are chances to spin the reels on specific slot games without placing a bet. They are usually triggered by promotions or scatter symbols within the game. Winnings from free spins are added to your bonus balance, and wagering requirements may need to be met before withdrawal. Terms vary by game.
RTP (Return to Player) is the theoretical percentage of total bets that a game returns as winnings over the long term. It is an average across millions of spins — it does not guarantee winnings in any single session. RTP only indicates the long-term trend of a game; results in the short term are completely random.
Volatility, or variance, refers to how frequently and how large a slot pays out. High-volatility slots offer larger payouts but less frequently — suited for larger balances. Low-volatility slots pay smaller amounts more regularly — better for longer play sessions. With a smaller budget, choosing a low or medium volatility game is the wiser option.
In a progressive jackpot, a small portion of each bet is added to the prize pool, so it keeps growing until someone wins the jackpot. After it is won, the pool resets from zero. These games generally require a maximum bet to be eligible to win the jackpot.
If you want to play on a small budget, choose games that offer a minimum bet per spin option. Low-volatility games do not drain your balance as quickly. Try the free demo mode first to understand the game's pace and features, then play with real money. Rather than placing all your bets at once, divide your play into smaller sessions.
Withdrawal Questions
Common reasons a withdrawal stays pending: account verification not completed, wagering requirements on an active bonus not met, or incorrect wallet number on file. Make sure the minimum withdrawal amount of ৳1,000 is met. For any other issue, contact live chat — it is usually resolved within 10 to 45 minutes.
No. For security reasons, pkoj only processes withdrawals to the wallet number that is registered in the player's own name and linked to the account. Withdrawal requests to a third-party number are not accepted and may be cancelled. This is an important measure to prevent money laundering.
Yes. pkoj's withdrawal process runs seven days a week at any time of day. Night time or public holidays are not a barrier. A standard withdrawal takes 10 to 45 minutes to complete. If there is an unusual delay, contact 24/7 live chat.
After the request is successfully processed, funds generally arrive in your wallet within 10 to 45 minutes. The same timeframe applies to all three methods — bKash, Nagad, and Rocket. The process is faster when account verification is complete and bonus conditions are met.
Winnings earned from a bonus must meet the wagering requirement before withdrawal. For example: if a ৳2,000 bonus has a 15x wagering requirement, you need to place a total of ৳30,000 in bets — on the bonus only, not on the deposit. Once the requirement is met, you can withdraw under the standard rules. The maximum bonus amount is ৳10,000.
Didn't find your answer?
If your question is not on this page, contact us directly. The pkoj support team is available in both Bengali and English, 24 hours a day, 7 days a week.