Protecting your information is our priority

Introduction & Scope

pkoj is a secure and trusted online gaming platform operated for players in Bangladesh. We place the highest importance on our users' privacy, and this Privacy Policy ("Policy") clearly informs you of what information we collect about you, how that information is used, and how it is kept secure.

This policy applies to pkoj's website, applications, and all associated digital services. Whenever you create an account, log in, play games, or contact us on our platform, you are covered by this policy.

We believe that transparency about data protection is the foundation of a trusted relationship. We therefore commit that your information will never be misused or used for any unauthorised purpose.

What information we collect

pkoj collects specific types of information for various purposes. We collect only the information necessary to provide our services.

2.1 Information you provide directly

Information you provide during registration and account management:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Payment information (bKash, Nagad, or Rocket mobile wallet number)
• National ID or passport details for identity verification (where applicable)
• Information provided when contacting the support team

2.2 Automatically collected information

Some information is collected automatically when you use our platform:

• IP address and device type
• Browser type and operating system
• Login time and date
• Page visits and navigation history
• Gaming activity logs (betting and win/loss history)
• Transaction history and amounts

2.3 Cookies and tracking technologies

We use cookies and similar technologies. Detailed information on this is provided in Section 4.

Purpose of data use

pkoj uses your information only for the following legitimate purposes:

3.1 Account management and service delivery

• Creating, verifying, and managing your account
• Managing gaming sessions and confirming results
• Processing deposits and withdrawals (bKash, Nagad, Rocket)
• Providing bonuses and promotional offers
• Determining VIP programme benefits

3.2 Security and fraud prevention

• Detecting and preventing unauthorised access
• Monitoring for fraud and suspicious activity
• Ensuring a fair gaming environment
• Account verification and identity confirmation

3.3 Customer service and support

• Responding to your complaints and questions
• Resolving technical issues
• Settling transaction-related disputes

3.4 Improvement and personalisation

• Improving platform performance and user experience
• Recommending games based on your preferences
• Sending relevant promotional information (with your consent)

3.5 Responsible gaming

We analyse your gaming behaviour to identify potentially problematic patterns and provide assistance where needed. This is done entirely for your benefit.

Cookie Policy

Cookies are small text files stored in your browser. pkoj uses the following types of cookies:

4.1 Essential cookies

These cookies are essential for the platform's basic functions. They maintain your login state, ensure security, and help complete transaction processes. Without these cookies, the site may not function properly.

4.2 Functional cookies

These cookies remember your preferences, such as language selection and other personalisation settings. They make your experience more convenient.

4.3 Analytical cookies

We analyse user behaviour to improve the platform. This information is collected in aggregate form and no individual is directly identified.

4.4 Cookie controls

You can block or delete cookies at any time by changing your browser settings. However, disabling essential cookies may prevent some pkoj services from working properly.

Data sharing and disclosure

pkoj never sells or leases your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service providers

We work with trusted third parties for payment processing (bKash, Nagad, Rocket), technical infrastructure, and customer service. Only the information necessary for these partners to carry out their responsibilities is shared with them. They are bound by strict confidentiality agreements.

5.2 Game providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive certain information to manage gaming sessions. This information is necessary for the gaming experience and its use for any other purpose is prohibited.

5.3 Legal obligations

We may be required to disclose relevant information in response to court orders, lawful requests from law enforcement agencies, or other legal obligations. In such cases, only the minimum necessary information will be provided.

5.4 Business transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. However, the new operator will be bound to comply with this same privacy policy, and users will be notified in advance.

Data storage & security

6.1 Security measures

pkoj uses industry-standard technologies to protect your information:

• SSL encryption (Secure Socket Layer) — on all data transfers
• Password hashing — your password is never stored in plain text
• Two-Factor Authentication (2FA) option
• Regular security audits and vulnerability testing
• Restricted access — only authorised staff can access sensitive information
• Data backup and recovery planning

6.2 Data retention period

We retain your information only for as long as necessary:

• Active account data: for as long as the account remains active
• Transaction records: for the period required by legal obligations
• After account closure: for the retention period specified by applicable law
• After withdrawal of marketing consent: the relevant information is deleted immediately

6.3 Steps taken in the event of a data breach

Should a data security breach occur, we will immediately launch an investigation, notify affected users as quickly as possible, and take the necessary corrective action.

Your rights

Every user of pkoj holds the following rights regarding their own information:

7.1 Right to access information

You may request a complete copy of the information we hold about you at any time. We will respond to your request within a reasonable time.

7.2 Right to correction

If any information in your account is incorrect or out of date, you can have it corrected. Go to account settings or contact the support team.

7.3 Right to deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained to meet legal obligations or to resolve legitimate claims.

7.4 Right to object to processing

You may object at any time to your information being used for marketing purposes. We will respect your preference immediately.

7.5 How to exercise your rights

To exercise any of the above rights, contact our support team. We provide assistance 24/7 via live chat and email.

Third-party links

The pkoj platform has integrations with third-party game providers, payment processors, and technology partners. These third parties may have their own privacy policies.

For payment services — bKash, Nagad, and Rocket's own privacy policies apply. These mobile financial services control the transaction data processed on their own platforms. We recommend that you also review their privacy policies.

Among game providers, Spribe (Aviator), Pragmatic Play (Gates of Olympus, Sweet Bonanza), PG Soft, and JILI Games may have their own data processing policies. However, they are required to comply with the terms of their agreement with pkoj.

pkoj is not responsible for third-party privacy practices, but we only work with trusted and verified partners.

Protection of Minors

pkoj is a gaming platform for adults. Our services are only for those aged 21 and above.

We do not intentionally collect any information from anyone under the age of 21. Age is verified during the registration process, and if we become aware that a minor has provided information, that information will be immediately deleted and the account will be closed.

If a parent or guardian believes that their minor child has registered on our platform, please contact us immediately. We will take prompt action.

Policy Changes

pkoj reserves the right to amend this privacy policy as needed. The policy may be updated due to legal changes, technological developments, or changes to our services.

For significant changes, we will:

• Send a notice to the registered email address
• Display a notification when accessing the platform
• Note the date of the change on this page

If you continue to use the platform after the changes, you will be considered to have agreed to the revised policy. If you do not agree with the changes, you may request to close your account.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us: